FAQ - Frequently Asked Questions
Can you make me a custom mold?
I wish I could, but unfortunately I cannot. I am a single person, trying to make as many molds as possible and I work full time. Making custom molds would slow the process down and I would not have enough inventory to host weekly sales.
Can I combine shipping?
Yes, but it may cost you less for me to send both items separately depending on if their combined weight is more than one US pound (lb.). Two molds typically weigh more than one US pound. In order for me to combine your shipping, you must send me a message at the time of purchase. Include your order number and name of the person you are shipping to. (email@example.com)
Where do you ship from and what carrier do you use?
I use USPS (United States Postal Service) to send from Richmond, VA. Orders ship in 3-7 business days.
Are your sales always at the same time?
Yes. I have sales weekly on Wednesdays at 7:00 P.M. Eastern Standard Time. (If you would like to see what time that is for you, it is the same time zone as New York City.) Occasionally I have flash sales that are announced on my Instagram: @MoonNoodleShop
Do you ship internationally?
I do, but please keep in mind that the cost of shipping can be expensive depending on where you live.
ALL SALES ARE FINAL.